Sanctuary On Texas Star

Amenity Access

Sanctuary on Texas star utilizes the cellgate entry system.
Where can I get an access device? ?

Please e-mail dfwamenity@goodwintx.com Remotes are $25 a piece up to 5 remotes. After 5 remotes the price goes up to $50 a piece. Each resident is programmed into the gate call box, will be listed in the call box directory. The system will call the homeowner and once the homeowner answer the phone and wish to allow their guest access, they can press 1 then the star (*) to open the gate or hang up to ignore the request. Gate codes are not assigned to the homeowners.

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

Where do I find my community's architectural modification request form??

The ACC Application & Review Form can be found under the Documents section of TownSq.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the <ACC Volunteer Committee –>. This committee of <volunteer homeowners> is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or <Architectural Review Board> within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at crystalavendano@goodwintx.com.

Board Meetings

How do I find out when the next Board meeting takes place?

. Board Meeting dates and times are typically noticed via the News and Events section of TownSq.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

<Zero Maintenance Communities> The landscaper is not cutting my backyard. Why?

Homeowners are responsible for their own landscaping. Should you have any concerns, please submit a request via TownSq.

What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for their own homes. HOA is responsible for common areas.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Trash pick-up days are Wednesday.

What is the bulk pick-up schedule for my community?

Bulk pick is the second week of the month. Place items on the curb by 7 am

How do I get a mailbox key?

Each home has individual mailboxes. Please contact your local United States Postal Center should you have any questions.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.?

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue

When does your compliance driver come through our community?

The community is inspected once monthly per the management agreement.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Crystal Avendano, Community Manager: By phone at 214-445-2700 (Office) or Via email dstts@goodwintx.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(DSTTS) – Sanctuary on the Texas Star

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq?website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at?https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (DSTTS) in the memo section of your check.

Can I pay my assessment with a credit/debit?card??

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at?https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is DSTTS

What is the Management ID?

6587

When is my assessment due?

January 1^st (annual)

Are there any fees associated with online payments?

When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments,?click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments,?click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.. A copy of the budget can be found on TownSq under Documents

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:

Please reach out to your association manager for insurance agent information

Owner Information

How do I update my contact information/mailing address?

Resales

How do I get a lender questionnaire completed??

Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.

How much does a lender questionnaire cost?

Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.

I'm the Lender and would like to get a statement.? Is there a charge for this?

A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.

Rules/Regulations

What is the community's pet policy?

. No animals or livestock shall be raised, bred or kept on the Property for commercial purposes or for food. Dogs, cats, or other household pets may be kept for the purpose of providing companionship for the private family; however, those pets which are permitted to roam free, or, in the sole discretion of the Board, constitute a nuisance to the occupants of other Lots shall be removed upon request of the Board. If the pet owner fails to honor such request, the Board may, at its sole discretion, remove or otherwise provide for the removal of the pet. Notwithstanding anything contained herein to the contrary, the Board in its sole discretion and without incurring any further duty or obligation to owners and occupants within the Property, may decide to take no action and refer complaining parties to the appropriate municipal or governmental authorities for handling and final disposition. Pets shall be kept on a leash or otherwise confined inside a fenced area whenever outside the dwelling. Pets shall be registered, licensed, and inoculated as required by law and must be properly tagged for identification. It is the Owner's responsibility to keep the front of their Lot clean and free of pet debris and to pick up and properly dispose of their pet's waste wherever deposited. Notwithstanding anything seemingly herein to the contrary, no more than four (4) household pets will be permitted on each Lot. Reptiles, goats, sheep , hogs, swine, pigs (including, but not limited to, potbellied pigs), monkeys, chickens, ducks, peacocks, pigeons and guinea fowl shall not be deemed to be household pets and are expressly prohibited.

What is the community's parking policy?

Parking on the streets of any personal residential vehicle owned or operated by an owner or member of the association, tenant, resident, occupant, guest or social visitor is prohibited, unless prior written approval is provided by the Board. Such approval will only be considered for a limited time or for a specific event. Owners who will have guests or social visitors that desire to keep a vehicle overnight may apply to eh Board for approval for the guests or social visitors to park their vehicles on the streets during the day and overnight for the period of the guests or social visitors stay ion the community. Boats or other watercraft, buses, motor homes, mobile homes, campers, trailers, inoperable vehicles, and commercial/recreational vehicles are prohibited from being parked on the private streets of the Association or on Driveways but shall be parked in enclosed garages. No vehicle may be parked within 15 feet of a fire hydrant, no vehicle may be parked on sidewalk, crosswalk, or within an intersection. No vehicle may be parked in any manner that blocks vehicle access to a driveway, no vehicle may be parked within 15 feet of the approach to a stop sign, no vehicle may be parked on the roadway side of any vehicle stopped or parked at the edge of curb of a roadway (double parking), no vehicle may be parked on any grass covered lot or surface within the Association, No vehicle may be parked in a manner that hinders, restricts or blocks access over or through the streets by emergency or law enforcement vehicles.

Except as otherwise provided in this Section, no vehicle may be parked or left upon any portion of a Lot except in a garage or on a driveway. Except as provided below, the following vehicles may not be parked on any street within the Property and may be parked only in an enclosed garage: recreational vehicles, mobile homes, trailers, campers, stored vehicles, trucks with tonnage in excess of one (1) ton, commercial vehicles in excess of one (1) ton (including all vehicles with commercial lettering or logos), and unlicensed or inoperable vehicles . "Sports utility vehicles" and "mini-vans" (as such vehicles are commonly referred to, as determined in the Board's discretion) and pick-up trucks shall be treated as automobiles and may be parked outside of enclosed garages. This Section shall not apply to parking, for purposes of emergency vehicle repairs or to construction, service, and delivery vehicles for periods necessary to perform the services or make a delivery. Notwithstanding the above, for purposes of cleaning, loading, unloading (for a period of 24 hours prior to departure and upon return from a trip), and short-term and visitor parking, any vehicle may be parked outside of an enclosed garage temporarily and irregularly to accommodate such use. Continuous parking on street will incur fines and possible tow at owners expense.

TownSq

What is TownSq?

TownSq?is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:?

Easily communicate with neighbors, community managers, and board members?
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:?

Visit?https://app.townsq.io/ais/sign-up
Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password?

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.